CUSTOMER SERVICE | SHOPPING CART | PHOTO GALLERY

800-630-3007   

Cancellations and changes in orders can only be made for a period of 12 hours after your online order is finalized. This is because our products are custom-made to your exact specifications. We want to deliver your new window treatments as quickly as possible. To do so, we place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for stock materials today, will normally begin production the following morning.

All cancellations and changes made during this 12 hour period will be subject to a 15% manufacturer’s restocking charge, where applicable, and a 6% administrative charge. BlindsandDrapery.com will refund your money minus the manufacturer’s restocking charge where applicable, and the 6% administrative charge. Under no circumstances will BlindsandDrapery.com either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

Inspect your merchandise as soon as you receive your order and notify BlindsandDrapery.com immediately if the merchandise has been damaged during the shipping process. Also, please check to make sure that the products received are exactly the same as you ordered. If you notify BlindsandDrapery.com that the merchandise has been damaged during the shipping process or was made incorrectly within 7 days of the date that the merchandise is delivered to you, BlindsandDrapery.com will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify BlindsandDrapery.com that the merchandise has been damaged or made incorrectly within this 7 day period, BlindsandDrapery.com will not repair or replace the merchandise.